This privacy policy applies to the ace8 (ace8.best) platform and all users of its services. By creating an account or using ace8's services, you agree to this policy. We treat your privacy as a top priority and continuously work to ensure your information remains secure.
Ace8 believes that trust and transparency are the foundation of any healthy relationship. Using the platform requires you to share some personal information — and you have every right to know how it's used. Ace8 doesn't keep that in the dark.
This policy applies equally to the ace8.best website, Android and iOS mobile apps, and any associated ace8 services. It also covers any communication you have with ace8 through other channels — such as email or live chat.
The Bottom Line: Ace8 never sells your personal data to third parties or shares it for advertising purposes. Your information is used solely to provide our services.
Ace8 only collects information that is genuinely necessary. No unnecessary or excessive data is requested. The information we collect can broadly be grouped into three categories.
Information Provided at Registration
Full Name
Mobile Number
Email Address
Date of Birth
Division / District
Preferred Payment Method
Information Requested During Verification
- A copy of your National ID (NID) or passport — to verify your age and identity.
- Bank account or mobile banking number verification details — required for payment security.
- A selfie or photo if required — in accordance with anti-money laundering regulations.
Automatically Collected Information
- Device type, operating system, and browser version.
- IP address — for security verification and fraud detection.
- Activity logs on the platform — such as which games you played and when you logged in.
- Cookies & session data — to improve your experience.
Withholding certain information may limit access to some features, but ace8 will never ask for information that isn't necessary.
Ace8 uses your data only for the specific purposes listed below. If your data is ever used for anything beyond that, you will be notified separately and your consent will be obtained.
- Account Management: Handling registration, login, identity verification, and account security.
- Payment Processing: Ensuring deposits and withdrawals are processed correctly and preventing fraud.
- Service Improvement: Analysing user experience to improve and enhance the platform.
- Contact: Sending important updates, transaction confirmations, and support-related messages.
- Promotions: Sending you information about bonuses and offers, with your consent.
- Legal Obligation: Compliance with applicable laws and regulations, particularly anti-money laundering requirements.
- Security: Detecting and preventing account hacking, fraud, and suspicious activity.
If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your account settings.
Ace8 never sells your personal data and does not share it with outside companies for advertising or marketing purposes. However, limited data is shared with a select number of trusted partners in order to keep the service running.
- Payment Gateway: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and partner banks.
- Game Provider: Only technical session data is shared with providers such as Evolution and Pragmatic Play — no personal identity information is disclosed.
- IT Service Providers: For server hosting and cybersecurity services — these parties are not permitted to use the data for their own purposes.
- Legal Authorities: Data may be disclosed in response to a court order, government investigation, or a legitimate request from a regulatory authority.
Should your data ever be shared with any party beyond those listed above, your explicit written consent will be obtained beforehand.
Cookies and similar technologies are used on the ace8 website and app. These are stored as small files in your browser and help remember your preferences in future sessions.
- Essential Cookies: Used to maintain login sessions and verify security — these cannot be disabled.
- Functional Cookies: Used to remember your language preference, game settings, and account preferences.
- Analytics Cookies: To understand which parts of the platform are used most — this does not allow any individual to be identified.
Cookies can be disabled through your browser settings, though turning off essential cookies may cause certain features to stop working. Tracking can be managed on mobile devices through your device settings.
Ace8 uses a multi-layered security system to protect your data, covering both technical and procedural safeguards.
- SSL 256-Bit Encryption: All communications on the website and app are protected with the highest-grade encryption — no one can intercept them in transit.
- Two-Factor Authentication (2FA): An extra layer of verification at login — even if someone else knows your password, they won't be able to access your account.
- Automated Fraud Detection: The system automatically raises an alert whenever unusual transaction or login patterns are detected.
- Data Segregation: Payment data, personal information, and gaming data are stored on separate servers — so if one is compromised, the rest remain secure.
- Regular Security Audits: Independent external teams regularly audit ace8's systems to identify and address potential vulnerabilities.
- Staff Training: All ace8 staff receive data protection training and are granted access only to the information necessary for their role.
In the event of a data security breach, ace8 will notify affected members as quickly as possible and take all necessary action.
Every registered member at ace8 has certain fundamental rights over their personal data. To exercise these rights, please contact our support team.
Right of Access
To find out what information ace8 holds about you, submit a request — you'll receive a response within 30 days.
Right to Rectification
If any of your information is incorrect or out of date, you can request a correction — we'll update it as quickly as possible.
Right to Erasure
You may request deletion of your data when closing your account — though some information may need to be retained to meet legal obligations.
Right to Object to Processing
You can object to the use of your data for promotional communications or any specific purpose.
Data Portability
You can request a copy of your data, which will be provided in a usable format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your data be temporarily paused.
Ace8 retains your data only for as long as necessary. Information that is no longer needed is deleted on a regular basis.
- Active Account Data: Retained for as long as your account remains active.
- Transaction Records: Required to be retained for a minimum of 5 years under legal obligations.
- After Account Closure: Personal information is typically deleted within 30 days, though transaction records are retained for legal compliance.
- Inactive Accounts: Accounts inactive for more than 2 years are moved to archive storage and the member is notified.
- Support Contact: May be retained for up to 1 year for service quality improvement.
Ace8's services are strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18.
- Age is verified at the point of registration. Accounts created using false information will be terminated.
- If a minor's information is collected inadvertently, it will be deleted upon request from a parent or guardian.
- If a guardian has any concerns, they can reach us at support@ace8.best — action will be taken promptly.
Ace8 may update this privacy policy from time to time. Revisions may be necessary due to changes in technology, law, or business operations.
- Members will be notified of significant changes in advance via email and platform notifications.
- Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
- The date of the most recent update will always be displayed at the top of this page.
To submit any privacy-related request or complaint: